Caseworker, Donnelly House 

Company Overview:

For over 75 years, enCompass has been rooted in community safety and this will continue to be our focus. We provide holistic services and wraparound supports that address the root causes of crime and social disorder. We do this through preventative and restorative activities including release planning, housing, safety planning, employment transition, education, substance recovery, cultural support and more. We are a values-driven organization that supports clients from a strength-based approach. If your values are aligned with our core values listed at: https://myencompass.ca/about-us/who-we-are/, please consider joining our team.

Position Summary:

Donnelly House is a 90-day transitional housing program for individuals experiencing chronic or temporary homelessness. Part time caseworkers provide support to individuals 16+, who are experiencing chronic homelessness, being discharged from acute hospital care, awaiting treatment, or on other housing lists. Staff are ensuring a safe and supportive environment while participants are residing in our interim housing. Donnelly House functions off of a harm reduction philosophy and values a client centered approach.

Responsibilities:

• Completion of accurate written daily documentation (log book entries, contact notes, incident reports, medication book entries)
• Ongoing monitoring of own files to ensure they are kept complete and up to date
• Maintain accurate and up to date data collection, data entry and completing of any program assessments and surveys as directed
• Role model and assist clients with self advocacy
• Adapt services to meet the needs of diverse populations as per unit policy
• Conduct intake and interviews
• Deliver services in a client centered, strength-based approach per unit philosophy
• Coordinate recreation activities with residents
• Deliver services in accordance with unit and Agency Policies and Procedures
• Ensure clients are aware of and understand House rules and address any concerns
• Complete security rounds and searches as per House policy
• Ensure Maintenance and Cleanliness of Unit and Property
• Communicate pertinent information to supervisor and other staff as necessary
• Obtain/maintain positive working relationships with external agencies
• Liaise with program providers and agency funders
• Participate in community events
• Contribute to a positive culture by assisting and supporting colleagues as needed and encourage and teach others about the unit’s operations
• Attend and participate in Unit Meetings
• Value differences amongst coworkers
• Contributes to overall agency mission, vision, and values

Qualifications / Skills:

• Some post-secondary or related experience required; Diploma or Degree in Human Services or a related field would be considered an asset.
• 6 months to 1 year of experience working with marginalized populations preferred.
• Assessment, interpersonal, written and verbal communication, and engagement skills
• Must be self-directed, flexible, team-orientated, and able to follow directions.
• Able to follow the agency’s philosophy and core values.
• Professionalism within all aspects of employment and ability to contribute to a positive team environment
• Experience working with diverse populations, including stakeholders, and ability to provide culturally relevant services
• Knowledge of community resources and experience accessing resources
• General proficiency with computer technology (Microsoft Office, Outlook, Zoom, Teams, etc.)
• Ability to work within confidentiality guidelines

Conditions of Employment:

• The successful candidate must be able to work shift work (including holidays, weekends/weekdays, evenings, and awake overnight shifts). The hours of work are 7:00am- 3:00pm, 3:00pm-11:00pm, 5:00pm-11:00pm, and 11:00pm–7:00am shifts.
• **Availability during the week will be considered an asset.
• The position requires frequent standing, walking up and down stairs, and occasional lifting.
• Valid Standard First Aid/CPR
• Clear Criminal Record; a criminal record will not disqualify you from employment with us; we evaluate each application individually.

What we offer

• The starting wage is $20.40 per hour. Shift differential will be paid for hours worked between midnight (12:00am) and 6:00 am.
• enCompass strives to provide a meaningful work environment through the following:
  • Strong focus on employee wellness and work-life balance
  • Service recognition and employee awards
  • Professional development opportunities
  • Staff team building and appreciation days
  • Part Time Health Spending Account (based on minimum number of hours)

To apply, submit a résumé and cover letter in one PDF document in the form below by May 5, 2025.

Please include how you heard about the position in the cover letter. Resumes without a cover letter will not be considered. 

Only those selected for interviews will be contacted. 

Building Safe, Inclusive Communities. 

enCompass is committed to achieving a diverse workforce and strongly encourages applications from people of Indigenous heritage, and people from culturally diverse backgrounds.